OnTheTee

Terms & Conditions

Last updated 28 October 2026

These terms govern your use of OnTheTee ("the service"), operated by HFB Global ("we", "us"). By creating an account or booking a tee time, you agree to them. If you're registering a club, you're agreeing on behalf of that club too.

OnTheTee is a partner brand owned and operated by HFB Global, Friesestraatweg 16, 9718 NG Groningen, Netherlands (KVK 82762201).

What OnTheTee is

OnTheTee is a booking platform that connects golf clubs with golfers. Clubs use it to manage their tee sheet, members, and payments; golfers use it to find and book tee times and pay online. We're a technology and payments platform. The golf course itself, including the course, facilities, and the round you play, is provided by the club, not by us.

Accounts

You're responsible for the accuracy of the information you give us and for keeping your login secure. Clubs are responsible for keeping their tee sheet, pricing, and member records accurate and up to date.

Where OnTheTee is available

Clubs can register in any of the countries listed on our pricing page, which also shows the currency each country's subscription is billed in. The payment provider used for golfer bookings depends on the club's country (see below). We may add or remove supported countries over time.

Bookings and payments

When a golfer books a tee time or a lesson online, payment is taken at the time of booking. For clubs in most supported countries this runs through our payment processor, which pays the club's share directly to the club and our commission to us. For South African clubs it runs through our South African payment processor, and we pay out the club's share once a booking's cancellation window has closed (for a tournament entry fee, once the tournament is completed or a week after its day). In Botswana, Namibia, Mozambique, Lesotho and Eswatini, online booking payments are collected into OnTheTee's own account rather than split per-club, and the club's share is reconciled and paid out manually rather than automatically at the time of payment. A club on the Club plan that connects its own payment account is paid directly into that account instead (see Your own payment account below).

Bookings a club records itself (by phone or at the counter) are not paid through OnTheTee and carry no commission; payment for those is arranged between the club and the golfer directly.

Cancellations, refunds, and no-show policies for a booking are set by the individual club, not by us. Contact the club directly about a specific booking. Where a tee time becomes unavailable after payment (for example, a capacity conflict), we refund that payment in full.

Memberships

Golfers can sign up for a club's membership through OnTheTee, but the membership itself is an agreement between the golfer and the club. We pass the signup and the details the golfer gives on to the club. OnTheTee doesn't take membership payments: membership fees are paid to the club directly, by bank transfer, by a direct debit the club arranges, or by Direct Debit through the club's own GoCardless account. With GoCardless, you set up the Direct Debit mandate on GoCardless's own page, GoCardless collects your fees for the club, and your membership starts once the mandate is set up; GoCardless emails you before each collection. Otherwise, the club confirms the membership once it has received payment. Any minimum term, early termination fee, price change, or refund is set and handled by the club, which shows its terms at signup. Contact the club directly about your membership.

Tournaments

Clubs can run tournaments on OnTheTee, and golfers can enter some of them online. A tournament entry is an agreement between the golfer and the club, which sets the format, who can enter and the entry fee. An entry fee paid online is taken like a booking payment, by our payment processors or the club's own payment provider. A fee paid at the club, or paid later by bank transfer where the club allows it, is paid to the club directly and never passes through OnTheTee. You can withdraw an entry you made online until the tournament starts: a refund of a fee paid online follows the cancellation policy shown on the tournament's page, which is the club's own, one the club set for that tournament, or no refunds. Any refund of a fee you paid the club directly is for the club to make. If the club withdraws your entry or cancels the tournament, a fee paid online is refunded in full, unless we have already paid it out to the club; any refund after that is for the club to make. If the tournament fills up while you're paying, your payment is refunded in full. A club can group tournaments into a series, so you can enter several of them at once and pay once. That makes a separate entry in each tournament, under its own rules and cancellation policy; if any of them can't take your entry, none is made and any payment is refunded in full.

Terms for clubs

This section applies to clubs using OnTheTee, in addition to the rest of these terms.

Plans, commission and VAT

Clubs pay for OnTheTee on the plan they choose: a free plan with a higher commission per booking, or a paid monthly or annual subscription with a lower commission, as set out on our Pricing page, which we may update from time to time with notice. Every plan includes unlimited courses, members and bookings. Subscriptions are billed in the currency shown for the club's country on that page. Paid plans renew automatically until cancelled. Subscription fees are not refundable, including for partial billing periods or unused time. Cancelling a paid plan keeps its benefits until the end of the current billing period you've already paid for, after which it ends and the club moves to the free plan.

Commission is charged at your plan's rate on online tee-time bookings, lessons and tournament entry fees, and covers card processing and paying out your share. Apart from the refund and chargeback costs set out below, there are no other transaction fees. Bookings you record yourself, entry fees paid to the club directly, membership fees and pro shop sales carry no commission. All prices and commission rates exclude VAT, which is added where it applies. Your current rates, payouts and an example calculation are under Fees & payouts in your club admin.

On the Club plan, taking online payments through OnTheTee's payments is available to clubs in the European Economic Area. Outside it, a Club-plan club takes online payments through its own payment account, so the Club plan is offered only in countries where we support one.

Your own payment account

On the Club plan, a club can connect its own account with one of the payment providers we support in its country (shown in its admin) and take online booking and lesson payments directly into it. We take no commission on those payments. The club then has its own agreement with that provider: it pays the provider's processing fees, receives its payouts from the provider, and deals with any disputes or chargebacks on those payments itself; the Chargebacks section below doesn't apply to them. By connecting its account, the club lets us create payments and issue refunds on it for bookings and lessons made through OnTheTee, including refunds under the club's own cancellation policy. Where the provider can't make a refund automatically to the golfer's card or bank (for example some payments made by instant EFT), we ask the club to make it, and the club does so from its own account. Where a provider connects by keys rather than by signing in, the club gives us its keys for that account, which we keep encrypted and use only for that. The club can disconnect its account at any time from its admin, after which its online payments go through OnTheTee's payments again where its plan and country allow.

Memberships

Membership fees are paid to the club directly and never pass through OnTheTee, so we take no commission on them. The club collects them, confirms each membership once paid, and handles any refund, early termination fee or price change itself, in line with the terms it shows golfers at signup. Direct debit mandates a club arranges itself are between the club and the golfer; we only pass on the bank details the golfer submits.

On the Green and Club plans, a club can instead connect its own GoCardless account, where GoCardless collects in the club's currency. Golfers then set up Direct Debit mandates with the club on GoCardless's own page, and we act on the club's account on its behalf: we create a subscription at each tier's price and any joining fee as a one-off payment, cancel the subscription when a membership ends or a member is removed, and update its amount after a price change the club has scheduled. We take no commission or fee on these payments. GoCardless's own fees, payouts, failed collections and chargebacks are between the club and GoCardless, under the club's agreement with GoCardless; we tell the club and the member when a collection fails or a mandate is cancelled, and the club decides what happens to the membership. A club can disconnect GoCardless at any time; mandates already set up then stay in its GoCardless account and are no longer managed through OnTheTee.

Refunds

When a club refunds an online booking or lesson, in full or in part, we return our commission on the refunded amount. The golfer always receives the full refund the club's cancellation policy allows.

Card processors don't give back their processing fee when a payment is refunded. On a payment through OnTheTee's payments outside Southern Africa, the club bears the processor's fee on the refunded amount: we deduct it from the commission we return, and never more than that commission. In Southern Africa we bear it. Where we refund a payment ourselves because a booking couldn't be completed (for example, the tee time filled up while the golfer was paying), we bear the processing fee. On a club's own payment account, the club pays its provider's fees directly, as above.

Chargebacks

If a golfer's bank disputes an online payment through OnTheTee's payments for a club's booking or lesson (a chargeback), the club bears the full cost: the disputed amount and any dispute fee the payment provider charges. The provider takes these from OnTheTee first, and we recover them from the club: from the club's balance with our payment processor where possible, otherwise from its next online payments or its next payout.

We respond to the golfer's bank, and the club agrees to send us any evidence it has (such as check-in records or correspondence) promptly when we ask. If the dispute is decided in the club's favour, we return the disputed amount to the club. The provider's dispute fee isn't refunded to us, so it isn't returned. We email the club about every chargeback and list them under Fees & payouts in its admin.

Data processing

The personal data a club keeps on OnTheTee about its members, golfers, bookings and tournaments is the club's: the club is its controller, and we process it on the club's behalf. This section is the data processing agreement between the club and us under Article 28 of the GDPR. We:

  • process the data only to provide the service and on the club's instructions (these terms and what the club sets in its admin), unless the law requires otherwise, in which case we tell the club first where the law allows;
  • make sure everyone at OnTheTee who can access it is bound to keep it confidential;
  • keep it secure with appropriate technical and organisational measures;
  • use other service providers to process it only under written terms that protect it as these do (their categories are in our Privacy Policy, and the current list is available on request), and tell the club before we add or replace one, so it can object;
  • keep it in the EU, and where a service provider handles it outside the EU, rely on the safeguards described in our Privacy Policy;
  • help the club answer requests from people exercising their data protection rights, and with its own security and data protection obligations;
  • tell the club without undue delay if we become aware of a personal data breach affecting its data;
  • when the club closes its account, delete the data or return it to the club, as it chooses, except what the law requires us to keep;
  • give the club the information it needs to show these obligations are met, and allow and contribute to audits, including inspections, by the club or an auditor it appoints.

The club is responsible for having a lawful basis for the personal data it adds and for telling its members and golfers how it uses it.

Acceptable use

Don't use OnTheTee to make bookings you don't intend to honour, to attempt to circumvent our commission on a booking, to interfere with the service, or to access another club's or golfer's data without permission.

Liability

We work to keep the service accurate and available, but we don't guarantee it will be uninterrupted or error-free. We aren't responsible for the condition of a golf course, the conduct of a club or its staff, or disputes between a golfer and a club about a round of golf itself. Our role is the booking and payment, not the golf. To the extent permitted by law, our liability to you is limited to the amount of the booking or subscription fee in question.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, for damage we cause intentionally or through gross negligence, or for anything else the law doesn't allow us to limit.

Termination and suspension

You can close your account at any time. Golfers can delete their own account from My account; see our Privacy Policy for how that works and what we keep.

We may suspend or close an account that breaches these terms or that we reasonably believe is fraudulent. We may also deactivate a club's public listing (which hides its booking and membership pages from golfers while leaving its data and staff access intact) for reasons including non-payment or an unresolved dispute.

Changes to these terms

We'll update this page if these terms change, and update the date at the top. If a change significantly affects your rights or what you pay, we'll tell you before it takes effect, by email or with a notice on the site. If you don't agree, you can close your account before then; if you keep using OnTheTee after it takes effect, the updated terms apply. A change the law requires, or that we must make urgently to keep the service secure, may take effect sooner.

Governing law

These terms are governed by the laws of the Netherlands, where HFB Global, which owns and operates OnTheTee, is established. If you use OnTheTee as a consumer, you also keep the protection of the mandatory laws of the country you live in, and can bring a claim in its courts.

Contact us

Questions about these terms: hello@onthetee.app